Terms and condition

Terms and Conditions

Last updated: 29 October 2026

These terms apply to your use of the Foodizly website and mobile app (the "Platform") and to every order you place through it. The Platform is operated by TUNAKSOY LTD, registered in England and Wales (company number 17270879), registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom ("Foodizly", "we", "us").

1. Our service

Foodizly lets you order food from independent partner restaurants and have it delivered to partner hotels and other addresses in our service areas. Each restaurant prepares its own food and is responsible for its quality, ingredients and allergen information. We take your order and payment and arrange delivery.

2. Your account

You must be at least 18 years old to place an order. Please give accurate contact and delivery details (including your hotel and room number where relevant) and keep your login details safe.

3. Orders and prices

Prices, delivery fees and any service charges are shown before you pay and include VAT where applicable. Your order is accepted when the restaurant confirms it. If an item becomes unavailable or a price was shown in error, we will contact you and you may cancel for a full refund.

4. Payment

Payment is taken online by card or other methods shown at checkout, processed by our regulated payment partners. We do not store your full card details.

5. Delivery

Estimated delivery times are shown at checkout and may vary with demand, traffic and weather. Please make sure you or the hotel reception can receive the order. See our Shipping Policy for details.

6. Cancellations and refunds

You can cancel free of charge until the restaurant starts preparing your order. Problems with an order are handled under our Refund Policy and Cancellation Policy. Nothing in these terms affects your statutory rights as a consumer.

7. Allergies and dietary needs

If you have an allergy or dietary requirement, check the menu information and contact us or the restaurant before ordering. We cannot guarantee that any dish is free from allergens.

8. Acceptable use

Do not misuse the Platform, place fraudulent orders or abuse delivery staff, restaurant or hotel staff. We may suspend accounts that break these terms.

9. Liability

We are responsible for losses you suffer that are a foreseeable result of our breach of these terms or our negligence. We do not exclude liability where it would be unlawful to do so, including for death or personal injury caused by negligence or for fraud.

10. Changes and governing law

We may update these terms from time to time; the version shown when you place an order applies to that order. These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, without depriving you of protections under the law of the country where you live.

Contact us

TUNAKSOY LTD
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@foodizly.com
Phone: +44 7782 288907