Last updated: 29 October 2026
We want every meal to arrive as ordered. If something goes wrong, we will put it right.
Contact us within 24 hours of delivery at info@foodizly.com or through the app, with your order number and, where possible, a photo. We will refund the affected items (and the delivery fee where the whole order was affected) or, if you prefer, send a replacement.
If your order arrives much later than the estimated time, contact us and we will review it and may offer a partial refund or credit.
Refunds go back to your original payment method. Once approved, they usually appear within 5 to 10 business days, depending on your bank.
Food that was delivered as ordered cannot be returned because of its perishable nature, unless it was unsafe, wrong or damaged. Refunds are not given where delivery failed because the address or room number was wrong or no one was available to receive the order after reasonable attempts.
This policy does not affect your statutory rights.
TUNAKSOY LTD
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@foodizly.com
Phone: +44 7782 288907
