Cancellation policy

Cancellation Policy

Last updated: 29 October 2026

Before the restaurant accepts or starts preparing your order: cancel free of charge in the app or by contacting us; you get a full refund.
After preparation has started: the order can usually no longer be cancelled, because the food is made to order.
Cancellations by us or the restaurant (for example an item is unavailable or the kitchen is closed): you are notified and fully refunded.

Refunds for cancelled orders are paid to your original payment method and usually appear within 5 to 10 business days.

TUNAKSOY LTD
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@foodizly.com
Phone: +44 7782 288907